Refund Policy

Effective Date: 12/28/2024

Thank you for choosing Moxod as your video sharing platform. We strive to provide a seamless and enjoyable experience for all our users. Our Refund Policy outlines the terms under which refunds may be issued for services or products purchased through Moxod. By using our platform, you agree to abide by this policy.

1. General Policy

All sales are final unless otherwise specified in this policy. Moxod does not offer refunds for any fees associated with subscription plans, purchases of digital content, or in-app purchases, except in the specific circumstances outlined below.

2. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Technical Issues: If you experience persistent technical problems that prevent access to purchased content or services, you may request a refund. Documentation of the issue may be required for processing.

  • Billing Errors: If you notice an incorrect charge on your account or an unforeseen duplicate charge, you are eligible for a refund. Please contact our support team with the relevant transaction details.

  • Subscription Cancellation: If you cancel your subscription before the billing period ends, you will not be charged for the following billing cycle. However, you won’t receive a refund for the current cycle already paid.

3. Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Support: Send an email to our support team at [support@moxod.com] or use the support chat feature on our platform.

  2. Provide Information: Include your account details, transaction ID, the reason for the refund request, and any relevant documentation (screenshots, error messages, etc.).

  3. Review Process: Our team will review your request and respond within [5-7 business days]. Please note that additional information may be required, which could extend the review time.

4. Approval and Processing

If your refund request is approved, the refund will be processed via the original payment method used within [7-14 business days]. Please note that the processing time may vary based on your financial institution’s policies.

5. Non-Refundable Items

The following items are non-refundable:

  • Subscription fees for premium memberships or services.
  • Purchases of digital content such as videos, courses, or any downloadable products once accessed.
  • In-app purchases including but not limited to virtual currencies and features.

6. Changes to the Refund Policy

Moxod reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of the platform following any modifications constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact us at:

Email: support@moxod.com
Phone: 509-217-3544
Address: 22 E Mission

Thank you for choosing Moxod. We appreciate your understanding and support!